Terms governing cancellations, billing adjustments, and refunds.

1. Policy Scope

This policy applies to paid service engagements, consulting assignments, and software delivery projects contracted with State Infotech through written agreements, proposals, or approved milestone documents.

2. Nature of Services

Most services are time-and-skill based, milestone-driven, and customized to client requirements. Because effort is consumed during analysis, planning, engineering, and delivery, refunds are assessed based on completed work and contractual stage.

3. Cancellation by Client

• Clients may request cancellation by written notice from authorized representatives.
• All completed milestones, approved deliverables, and consumed effort up to cancellation date remain billable.
• Any non-cancellable third-party costs already incurred for the project may be chargeable.

4. Refund Eligibility

Refunds, if any, are evaluated case-by-case and may apply only to unutilized prepaid amounts not mapped to completed scope, allocated resources, or committed third-party costs. No automatic refund is guaranteed unless explicitly stated in a signed contract.

5. Non-Refundable Items

• Completed consulting sessions, strategy workshops, or discovery activities.
• Delivered source code, design assets, documentation, or approved milestones.
• Third-party subscriptions, licenses, infrastructure, or vendor charges paid for project execution.

6. Dispute Resolution for Billing

Any billing concern should be raised in writing within seven business days from invoice date. We will review project records, approvals, and contractual terms and provide a documented resolution response.

7. Refund Process and Timelines

If a refund is approved, it is processed using the original payment channel or another mutually agreed method. Processing time may vary depending on banking networks, payment gateways, and compliance checks.

8. Project Pause and Resumption

For paused projects, funds may be retained as project credit where contractually allowed. Resumption terms, validity, and team allocation windows are governed by signed project terms.

9. Company-Initiated Cancellation

If State Infotech is unable to continue service due to exceptional circumstances, we will provide settlement options including partial service closure, transfer artifacts as per agreement, and any applicable refund evaluation for unutilized advance amounts.

10. Final Authority

Final refund and cancellation interpretation is subject to executed contracts and governing law. In case of conflict, signed commercial agreements and scope documents prevail over this website summary policy.